At Urban TV, we strive to provide the best TV service experience. However, we understand that sometimes things may not go as expected. That's why we offer a 7-Day Money Back Guarantee on all eligible subscriptions.
Eligibility Criteria for Refunds
You must request a refund within 7 days of your subscription purchase.
Refunds are only applicable for new users. Renewals are non-refundable.
If you face technical issues that cannot be resolved by our support team, you're eligible for a refund.
Subscription must not have been excessively used (e.g., more than 20% of content watched).
Refunds will not be granted due to ISP blocking or device incompatibility.
How to Request a Refund
To request a refund, please contact our support team via WhatsApp or email. Make sure to provide:
Your order ID or payment transaction number
Your registered email address or phone number
Details of the issue you faced
Once verified, we will initiate the refund process within 5-7 business days.
Non-Refundable Situations
Refund request after 7 days from the purchase date
Account suspension due to policy violations or misuse
Change of mind or personal reasons
Issues caused by third-party apps or devices not supported by Urban TV
Fraudulent Claims
Urban TV reserves the right to deny refunds for any fraudulent or abusive behavior. We maintain the right to blacklist users abusing the refund system.
Important Notes
All refunds are processed back to the original payment method.
If you paid through a third-party payment gateway, refund time may vary.
We do not refund on donations, trials, or promotional plans unless clearly mentioned.
Contact Information
If you have questions about this refund policy, please contact us:
