Privacy Policy

Effective Date: July 15, 2025

Welcome to Urban TV. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our TV services. Please read this policy carefully.

1. Information We Collect

• Personal Data: Name, email address, contact number, payment information (when placing an order).
• Technical Data: IP address, browser type, device information, and usage behavior (for analytics).
• Cookies: We use cookies to enhance your experience and track visitor behavior anonymously.

2. How We Use Your Information

• To provide and maintain our TV services.
• To improve user experience and troubleshoot issues.
• To send transactional emails and support responses.
• To process payments securely through third-party payment gateways.
• To comply with legal obligations or respond to lawful requests.

3. Sharing Your Information

We do not sell or rent your personal data. We only share your information with trusted third parties who help us operate our service, such as:

• Payment gateways (e.g., Razorpay, PayPal)
• Email delivery platforms (e.g., EmailJS, Google Mail)
• Legal authorities (only when legally required)

4. Security of Data

We implement industry-standard security measures, such as HTTPS encryption and limited admin access, to protect your data. However, no internet transmission is 100% secure.

5. Your Rights

• You may request access to your personal data at any time.
• You may request that we update, delete, or stop processing your data.
• You can opt-out of emails or marketing communications at any time.

6. Retention of Data

We retain your data only as long as necessary for the purposes mentioned in this policy or as required by law.

7. Third-Party Links

Our site may contain links to third-party websites (like YouTube, WhatsApp). We are not responsible for the privacy practices of those websites.

8. Children’s Privacy

Urban TV services are not intended for users under the age of 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with a new “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, contact us:

• Email: contact@urbantv.net
• WhatsApp: +91 92110 45145

DMCA Policy

Urban TV respects copyright laws and responds to valid DMCA takedown requests. If you believe your copyrighted content has been used inappropriately, please contact us at contact@urbantv.net with valid proof.

We’ll act within 24-48 hours after verifying the claim. False DMCA notices will be ignored or legally challenged.

Disclaimer

Urban TV is a reseller of TV services and does not host or stream any media directly. We are not liable for third-party content delivered through the TV. All channels and content availability is subject to change without notice.

Users are responsible for using our services in accordance with local laws. We don’t guarantee the legality of any channel in every country — use Urban TV at your own discretion.

Thank you for trusting Urban TV.